Shipping policy

Last updated: October 17, 2026

Thank you for shopping with NovaWopy. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Our products are made to order by our print-on-demand production partners. After you place an order, it goes into production. Production (processing) usually takes 2–5 business days and can take up to 7 business days during busy periods such as holidays and sales events. Business days are Monday to Friday, excluding public holidays. Except as otherwise stated on our website, orders will be processed as soon as possible.

Your order may be produced and shipped from a country other than the one you live in. If your order contains several items, they may be produced in different locations and shipped in separate packages that arrive on different days. You will not pay extra shipping for this.

You’ll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, customs processing, weather, or other events outside our control.

Because your order is made after you place it, the total time until it arrives is production time plus shipping time. Our estimates by destination are:

United States: shipping usually takes 2–5 business days (in rare cases up to 8). Total time from order to delivery is usually 4–12 business days, and in rare cases up to 15.
Canada: shipping usually takes 5–15 business days (in rare cases up to 20). Total time from order to delivery is usually 7–20 business days, and in rare cases up to 27.
Australia, Switzerland, United Arab Emirates and Kazakhstan: shipping usually takes 10–30 business days. Total time from order to delivery is usually 12–35 business days, and may be longer in rare cases, for example during customs delays or peak seasons.

Remote areas, islands, and addresses that are hard to reach may take longer.

Nothing in this policy affects your statutory rights, including any rights you have if your order is not delivered within the time required by law.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Customs, taxes and other applicable fees

International orders may be subject to VAT or GST, customs duties, import taxes, and carrier brokerage or handling fees. These charges are set by the customs authorities of the destination country and/or the carrier, not by us. Where taxes and duties are calculated and collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Customs authorities in some countries may ask the recipient for identification or a tax number. If the requested information is not provided, delivery may be delayed or the package may be returned. Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Switzerland customs, taxes and other applicable fees

Orders shipped to Switzerland may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery. These charges are determined by Swiss customs authorities and/or the carrier and may vary based on product classification, product value, country of origin, and shipping method.

Australia customs, taxes and other applicable fees

Orders shipped to Australia may be subject to GST, customs duties, import taxes, and carrier brokerage or handling fees. Where available, GST will be calculated and collected at checkout and shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United Arab Emirates customs, taxes and other applicable fees

Orders shipped to the United Arab Emirates may be subject to VAT, customs duties, and carrier brokerage or handling fees. Where available, these charges will be calculated and shown at checkout. If they are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Kazakhstan customs, taxes and other applicable fees

Orders shipped to Kazakhstan may be subject to VAT, customs duties, and customs clearance or carrier handling fees under Kazakhstan’s customs rules, including those of the Eurasian Economic Union. Duty-free limits for personal imports apply, and orders above those limits may be subject to duties and taxes. Where available, these charges will be calculated and shown at checkout. If they are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United States taxes

Where applicable, sales tax is calculated and shown at checkout.

Order Tracking

Once your order ships, we’ll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia, Canada, Kazakhstan, Switzerland, United Arab Emirates, and United States. We may be unable to ship to P.O. boxes, military addresses, or freight-forwarding addresses.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it; we can only change an address before production begins. If a package is returned to us because the address was incorrect or incomplete, or because it was not collected, we may need to charge for reshipping, as far as the law allows.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us at support@novawopy.com and we will help you work with the carrier. If your order arrives damaged or you receive the wrong item, please contact us within 30 days of delivery with your order number and clear photos of the item and packaging, as described in our Return and refund policy.

Order Changes & Cancellations

Because our products are made to order, production usually starts shortly after you place your order. Contact us as soon as possible if you need to change or cancel your order. We can only do this before production begins. Once production has started or the order is in transit, we’re unable to modify or cancel it. Refunds for cancelled orders, or for orders we are unable to fulfil, will be processed promptly to the original payment method where possible. Any rights you have under applicable law because of a delayed order are not affected.