Refund policy

Return and refund policy

Last updated: October 16, 2026

This policy applies to purchases made from NovaWopy LLC ("NovaWopy", "we", "us"). Please read the section for your country or region below; where it gives you more rights than the general rules, the more favorable rule applies to you.

Our products are made to order

Every item is printed and produced specifically for your order, so we are unable to resell it. For this reason, we do not accept change-of-mind returns, exchanges, or returns because the wrong design or device model was ordered, except where the law of your country gives you that right (see "Regional information" below).

Please double-check your device brand and model before ordering.

Damaged, defective or wrong items

Please inspect your order when you receive it and contact us at support@novawopy.com within 30 days of delivery if the item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photos of the item and its packaging. We will, at no cost to you, replace the item or refund you, including the cost of return shipping if a return is needed. In some cases we may ask you not to return the item.

Your statutory rights for faulty goods apply in addition to this policy and are not affected by it.

Returns and cancellations required by law

Where the law of your country gives you a right to withdraw from your purchase or to return goods (see "Regional information" below), you may use that right. In that case:
- Please contact us at support@novawopy.com before sending anything back, and include your order number.
- Unless the law says otherwise, you are responsible for the direct cost of returning the goods. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
- Goods must be returned unused, in their original packaging and with all accessories. We may reduce the refund if the goods have lost value because you handled them more than necessary to establish their nature, characteristics and functioning, as far as the law allows.
- Please do not send items to us without first contacting us. Items sent back without approval may not be accepted.

Exceptions / non-returnable items

Gift cards cannot be returned. Products that are personalized to your specifications cannot be returned unless they are faulty or the law says otherwise. Items that were used, damaged by the customer, or returned without our approval may be refused or refunded partially, as far as the law allows.

Where the law gives you a right to return or cancel, that right is not limited by this section.

Exchanges

We do not offer direct exchanges. If you ordered the wrong design or model and the law of your country does not give you a right to return the item, please place a new order for the correct item.

Regional information

European Union, European Economic Area (including Norway)
If your order is shipped to a country in the European Union or the European Economic Area (including Norway), you have the right to withdraw from your purchase within 14 days, without giving any reason. The 14 days start on the day you (or a person you name, other than the carrier) receive the goods. To exercise this right, notify us of your decision by a clear statement sent to support@novawopy.com; you may use the model form below, but you do not have to. You must send the goods back to us no later than 14 days after you tell us you are withdrawing. You bear the direct cost of returning the goods. We will refund all payments received from you, including standard delivery costs (but not any extra cost if you chose a delivery type more expensive than our standard one), within 14 days of receiving the goods back or of receiving proof that you have sent them back, whichever is earlier. We will refund using the same payment method you used for the order. We may reduce the refund if the goods have lost value because you handled them more than necessary to establish their nature, characteristics and functioning. This right does not apply to goods made to your specifications or clearly personalized.

Model withdrawal form (optional): "To NovaWopy LLC, support@novawopy.com. I hereby give notice that I withdraw from my contract for the following goods: [item]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

United Kingdom
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if your order is shipped to the United Kingdom, you have the right to cancel within 14 days after the day you receive the goods, without giving any reason. You must tell us at support@novawopy.com that you are cancelling, and then send the goods back within 14 days after telling us. You must contact us before sending any items back, and you bear the direct cost of returning the goods. We will refund you, including standard delivery costs, within 14 days of receiving the goods back or of receiving proof that you have sent them back, whichever is earlier. We may reduce the refund if the goods have lost value because you handled them more than necessary to establish their nature, characteristics and functioning. This right does not apply to goods made to your specifications or clearly personalized.

United States
For orders shipped to the United States, we do not accept change-of-mind returns. Damaged, defective and wrong items are handled as described above. Your rights under federal and state law for defective goods are not affected.

Switzerland
Swiss law does not give a general right to withdraw from online purchases, and we do not accept change-of-mind returns. Damaged, defective and wrong items are handled as described above. Your statutory rights for defective goods are not affected.

Canada
For orders shipped to Canada, provincial consumer protection laws apply. There is generally no automatic statutory cooling-off period for standard online retail purchases, and we do not accept change-of-mind returns. Damaged, defective and wrong items are handled as described above. Rights that you have under provincial law (for example, in Quebec) are not limited by this policy.

Australia and New Zealand
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. For a major failure you are entitled to a replacement or refund, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Standard online retail purchases do not carry an automatic cooling-off period for change of mind, and we do not accept change-of-mind returns. Your statutory consumer guarantees apply in all cases. Please contact support@novawopy.com before sending anything back, to receive instructions and a return authorization.

Kazakhstan (Қазақстан)
In accordance with the Law of the Republic of Kazakhstan "On Protection of Consumer Rights", customers have the right to exchange or return non-food goods of proper quality within 14 calendar days of purchase or delivery, if the product has not been used, and its presentation, consumer properties, seals and labels are preserved, and you can provide proof of purchase, unless the goods are of a type that the law excludes from return. Before sending any goods, please contact support@novawopy.com for confirmation and instructions. You bear the direct cost of returning the goods unless the law says otherwise.

United Arab Emirates
Your rights under the consumer protection laws of the United Arab Emirates are not limited by this policy. We do not otherwise accept change-of-mind returns. Damaged, defective and wrong items are handled as described above.

Refunds

We will notify you once we have received and inspected your return (or, for damaged, defective or wrong items, once we have reviewed your photos), and let you know whether the refund is approved. If approved, you will be refunded on your original payment method within 10 business days (and in any case within the time required by law). Please remember it can take some time for your bank or card company to process and post the refund.

If more than 15 business days have passed since we notified you that your refund was approved, please contact us at support@novawopy.com.

Contact: NovaWopy LLC, 1501 S Greeley Hwy Ste C #1413, Cheyenne, WY 82007, USA (mailing address only; please do not send returns to this address). Email: support@novawopy.com.